What products do you offer?

At Dalmans Auto Parts, we offer a focused collection of wheel sets in
different designs, finishes, and available size options.

Each product listing includes product images, selectable options,
stated dimensions and specifications, quantity, and included components
so customers can review the available information before purchasing.

How can I place an order?

Browse our website, select the wheel product and any available option
you require, and click “Add to Cart.” Follow the checkout prompts to
place your order. We will then email the EFT payment instructions and
banking details. Your order enters processing after the payment has
cleared and is visible in our bank account.

What payment methods do you
accept?

We accept EFT / Direct Bank Transfer in South
African Rand (ZAR).

How long does shipping take?

Orders are processed within 1–3 business days and shipped within 4–7
business days via The Courier Guy within South Africa.
The estimated total timeframe is 5–10 business days after payment
verification. We offer free standard shipping on all eligible orders
within South Africa.

Do you offer international
shipping?

No. We currently ship only within South Africa. In-store pickup is
also available from our physical store after we confirm that the order
is ready for collection.

What happens if my
payment is declined?

If your EFT payment is unsuccessful, delayed, or cannot be verified,
your order will not enter processing. Check that the beneficiary
details, payment reference, and amount are correct, and contact your
bank if the transfer is pending or declined. If the issue continues,
contact us with your order number and proof of payment. Never send your
banking password, PIN, or one-time password.

What is your return window?

You may request a return for an eligible wheel product within 7 days
after receiving the order. For a change-of-mind return, the product must
be unused, in its original condition, and returned with its original
packaging, accessories, tags, and documentation. A wheel that has been
fitted, driven on, modified, or damaged after delivery is not eligible
for a change-of-mind return. This does not limit rights that apply to
defective, transit-damaged, or incorrect items under South African
consumer law.

Do you charge restocking
fees?

No. Dalmans Auto Parts does not charge a separate restocking fee for
an approved eligible return. The return conditions stated in our Returns
and Refunds Policy still apply.

How long do refunds take?

After the returned item has been received, inspected, and approved,
the refund is issued to the original payment method. Please allow up to
14 business days for the refund to be processed and reflected, depending
on your bank or payment provider.

Company Information

Company Name: Dalmans Auto Parts

Address: Bravo St, Mitchells Plain, Cape Town, 7785,
South Africa

Phone: +27 76 731 8320

Email: sales@dalmansautoparts.co.za

Customer Support Hours

Monday – Saturday: 8:30 AM–5:30 PM

Sunday: 9:00 AM–1:00 PM

Time Zone: (GMT+02:00) South Africa Standard Time
(Johannesburg)

Response Time: We respond within one business
day