Last updated: September 17, 2026
Dalmans Auto Parts (Pty) Ltd operates this store and website,
including all related information, content, features, tools, products
and services, in order to provide you, the customer, with a curated
shopping experience (the “Services”). The online store uses WordPress
and WooCommerce to support its website and ecommerce functionality. This
Privacy Policy describes how we collect, use, and disclose your personal
information when you visit, use, or make a purchase or other transaction
using the Services or otherwise communicate with us. If there is a
conflict between our Terms of Service and this Privacy Policy, this
Privacy Policy controls with respect to the collection, processing, and
disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any
of the Services, you acknowledge that you have read this Privacy Policy
and understand the collection, use, and disclosure of your information
as described in this Privacy Policy.
Personal Information
We Collect or Process
When we use the term “personal information,” we are referring to
information that identifies or can reasonably be linked to you or
another person. Personal information does not include information that
is collected anonymously or that has been de-identified, so that it
cannot identify or be reasonably linked to you. We may collect or
process the following categories of personal information, including
inferences drawn from this personal information, depending on how you
interact with the Services, where you live, and as permitted or required
by applicable law:
- Contact details including your name, address,
billing address, shipping address, phone number, and email address. - Financial information including EFT or direct-bank-transfer
details associated with an order, the payment reference, transaction
details, proof of payment, payment confirmation and other information
required to verify the transfer. We do not ask customers to enter card
information on our website. - Account information including your username,
password, security questions, preferences and settings. - Transaction information including the items you
view, put in your cart, add to your wishlist, or purchase, return,
request a refund for or cancel and your past transactions. - Communications with us including the information
you include in communications with us, for example, when sending a
customer support inquiry. - Device information including information about your
device, browser, or network connection, your IP address, and other
unique identifiers. - Usage information including information regarding
your interaction with the Services, including how and when you interact
with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an
account, visit or use the Services, communicate with us, or otherwise
provide us with your personal information; - Automatically through the Services including from
your device when you use our products or services or visit our websites,
and through the use of cookies and similar technologies; - From our service providers including when we engage
them to enable certain technology and when they collect or process your
personal information on our behalf; - From our partners or other third parties.
How We Use Your Personal
Information
Depending on how you interact with us or which of the Services you
use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use
your personal information to provide you with the Services, including to
perform our contract with you, to verify EFT payments, to fulfill your
orders, to remember your preferences and items you are interested in, to
send notifications to you related to your account, to process purchases,
returns, refunds or other transactions, to create, maintain and
otherwise manage your account, to arrange for shipping, to facilitate
any eligible returns, to enable you to post reviews, and to create
a customized shopping experience for you, such as recommending products
related to your purchases. This may include using your personal
information to better tailor and improve the Services. - Marketing and Advertising. Where enabled and permitted
by applicable law, we may use your personal information for marketing
and promotional purposes, such as to send
marketing, advertising and promotional communications by email, text
message or postal mail, and to show you online advertisements for
products or services on the Services or other websites, including based
on items you previously have purchased or added to your cart and other
activity on the Services. - Security and Fraud Prevention. We use your personal
information to authenticate your account, to provide a secure payment
and shopping experience, detect, investigate or take action regarding
possible fraudulent, illegal, unsafe, or malicious activity, protect
public safety, and to secure our services. If you choose to use the
Services and register an account, you are responsible for keeping your
account credentials safe. We highly recommend that you do not share your
username, password or other access details with anyone else. - Communicating with You. We use your personal
information to provide you with customer support, to be responsive to
you, to provide effective services to you and to maintain our business
relationship with you. - Legal Reasons. We use your personal information to
comply with applicable law or respond to valid legal process, including
requests from law enforcement or government agencies, to investigate or
participate in civil discovery, potential or actual litigation, or other
adversarial legal proceedings, and to enforce or investigate potential
violations of our terms or policies.
How We Disclose Personal
Information
In certain circumstances, we may disclose your personal information
to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With vendors and other third parties who perform services on our
behalf (e.g. website hosting, IT management, payment processing, data
analytics, customer support, cloud storage, fulfillment and
shipping). - With business and marketing partners to provide marketing services
and advertise to you. Our business and marketing partners will use your
information in accordance with their own privacy notices. Depending on
where you reside, you may have a right to direct us not to share
information about you to show you targeted advertisements and marketing
based on your online activity with different merchants and websites. You
can exercise applicable rights by contacting us using the details
provided below. - When you direct, request us or otherwise consent to our disclosure
of certain information to third parties, such as to ship you products or
through your use of social media widgets or login integrations. - With a related entity, if any, where disclosure is lawful and
necessary for the purposes described in this Privacy Policy. - In connection with a business transaction such as a merger or
bankruptcy, to comply with any applicable legal obligations (including
to respond to subpoenas, search warrants and similar requests), to
enforce any applicable terms of service or policies, and to protect or
defend the Services, our rights, and the rights of our users or
others.
Website Platform and
Service Providers
The online store uses WordPress and WooCommerce to provide its
website and ecommerce functionality. We may also use hosting, payment,
security, analytics, customer support, fulfillment and shipping service
providers to operate and improve the Services. These providers may
process personal information only as necessary to perform services on
our behalf or as otherwise permitted or required by applicable law.
Their processing of personal information may also be governed by their
own privacy notices.
Third Party Websites and
Links
The Services may provide links to websites or other online platforms
operated by third parties. If you follow links to sites not affiliated
or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the
accuracy, completeness, or reliability of information found on these
sites. Information you provide on public or semi-public venues,
including information you share on third-party social networking
platforms may also be viewable by other users of the Services and/or
users of those third-party platforms without limitation as to its use by
us or by a third party. Our inclusion of such links does not, by itself,
imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children under the age
of majority in your jurisdiction. If you are the parent or guardian of a
child who has provided us with their personal information, you may
contact us using the contact details set out below to request that it be
deleted. As of the Effective Date of this Privacy Policy, we do not have
actual knowledge that we “share” or “sell” (as those terms are defined
in applicable law) personal information of individuals under 16 years of
age.
Security and
Retention of Your Information
Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee “perfect security.” In addition,
any information you send to us may not be secure while in transit. We
recommend that you do not use unsecure channels to communicate sensitive
or confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide you with Services, comply with legal obligations,
resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.
- Right of Access. You may request confirmation of
whether we hold personal information about you and request access to
that information, subject to PAIA and POPIA. - Right to Correction or Deletion. You may request
the correction or deletion of personal information that is inaccurate,
irrelevant, excessive, out of date, incomplete, misleading or unlawfully
obtained, subject to applicable legal retention requirements. - Right to Object. You may object, on reasonable
grounds and where permitted by POPIA, to certain processing of your
personal information. - Right to Withdraw Consent. Where processing is
based on consent, you may withdraw that consent, without affecting the
lawfulness of processing that took place before withdrawal. - Right to Object to Direct Marketing. You may opt
out of direct-marketing communications at any time by using the
unsubscribe option provided or by contacting us. - Right to Complain. You may submit a complaint to
the Information Regulator of South Africa if you believe your personal
information has been processed contrary to applicable law. - Managing Communication Preferences. We may send you
promotional emails, and you may opt out of receiving these at any time
by using the unsubscribe option displayed in our emails to you. If you
opt out, we may still send you non-promotional emails, such as those
about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services
or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these
rights. We may need to verify your identity before we can process your
requests, as permitted or required under applicable law. In accordance
with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a
request from an agent, we will require that the agent provide proof you
have authorized them to act on your behalf, and we may need you to
verify your identity directly with us. We will respond to your request
in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal
information, please contact us using the contact details provided below.
You may also lodge a complaint with the Information Regulator of South
Africa through inforegulator.org.za
or by emailing enquiries@inforegulator.org.za.
International Transfers
Please note that we may transfer, store and process your personal
information outside the country you live in.
If personal information is transferred outside South Africa, we will
take reasonable steps to ensure that the transfer complies with section
72 of POPIA, including by using an applicable legal basis and appropriate
contractual, organisational or other safeguards.
Changes to This Privacy
Policy
We may update this Privacy Policy from time to time, including to
reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy on this
website, update the “Last updated” date and provide notice as required
by applicable law.
Contact
Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please call us at +27 76 731 8320, email us at sales@dalmansautoparts.co.za,
or contact us at Bravo St, Mitchells Plain, Cape Town, 7785, South
Africa.