7 Days Easy Free Returns

At https://dalmansautoparts.co.za/,
we want customers to be satisfied with their orders. If an eligible item
is not suitable, the return process below applies.

Return Policy Details:

• Return Period: You may request a return within 7
  days after receiving your order.

• Item Condition: The item must be unused, in its
  original condition and returned with its original packaging,
  accessories, tags and documentation. This condition requirement does not
  limit any rights that apply to defective, damaged or incorrect items
  under South African consumer law.

• Free Returns: We cover the return shipping cost
  for approved returns, so eligible items can be returned without an
  additional return-delivery charge.

How to Return an Item:

1. Contact Customer Service: Email us at sales@dalmansautoparts.co.za
   to request a return. Include your order number, the reason for the
   return and, where relevant, clear photographs of the item.

2. Receive Return Instructions: Our team will
   confirm whether the return is eligible and provide a return
   authorisation and the applicable return instructions.

3. Package Your Return: Pack the item carefully in
   its original packaging and include all accessories, tags and
   documentation supplied with it.

4. Shipping Label: For an approved return, we will
   provide a prepaid return label or arrange an equivalent return
   collection method.

5. Send the Package: Send or hand over the parcel
   using the method and shipping point stated in the return
   instructions.

Refund Process:

• Inspection: After the returned item reaches us,
  we will inspect it to confirm that it meets the return
  requirements.

• Refund: Once the return is approved, the refund
  will be issued to the original payment method. Please allow up to 14
  business days for the refund to be processed and reflected, depending on
  your bank or payment provider.

Exchanges:

If an item is defective, damaged in transit or different from what
you ordered, contact us by email or phone within 7 days after delivery.
Depending on the circumstances and your rights under applicable South
African consumer law, we will arrange an appropriate repair, replacement
or refund at no additional return-delivery cost.

Non-Returnable Items:

Wheels that have been fitted to a vehicle, driven on, modified or
damaged after delivery are not eligible for a change-of-mind return.
This exclusion does not apply if the wheels are defective, damaged in
transit or different from what you ordered, or where a return right
cannot legally be excluded. Any non-returnable condition will be clearly
disclosed in the product description before purchase.

Customer Service:

Dalmans Auto Parts

Address: Bravo St, Mitchells Plain, Cape Town, 7785,
South Africa

Phone: +27 76 731 8320

Email: sales@dalmansautoparts.co.za

Customer Support Hours

Monday – Saturday: 8:30 AM–5:30 PM

Sunday: 9:00 AM–1:00 PM

Time Zone: (GMT+02:00) South Africa Standard Time
(Johannesburg)

Response Time: We respond within one business
day