Order confirmation

After placing an order, you will receive an order
confirmation email. This confirms that we have received your
order and that your payment is being verified.

Dispatch

At dalmansautoparts.co.za, we provide shipping
throughout South Africa. After placing your order, you will receive
updates about its status and shipping. Once the order has been
dispatched, a track & trace number will be sent by
email.

In-store pickup is also available from our physical store at
Bravo St, Mitchells Plain, Cape Town, 7785, South
Africa. Pickup is available Monday to Saturday from
8:30 AM–5:30 PM and Sunday from 9:00 AM–1:00
PM. Customers must wait until we confirm that an order is ready
before travelling to the store. The delivery timeframes and tracking
information below apply only to shipped orders.

Postage costs

• For orders within South Africa:

Shipping Time	Shipping Condition	Shipping Costs
4–7 Business Days	Standard Shipping	Free

Order Acceptance & Pricing

Please note that an order may sometimes be unable to be processed. We
reserve the right to refuse or cancel an order, including for the
following reasons:

• Incomplete or incorrect information
• Suspected fraud
• Payment verification issues

We may request additional verification, such as confirmation of your
phone number or address, proof of identity, or payment-related
information before accepting the order.

Price accuracy: We take reasonable steps to display
accurate prices, but errors may occur. If we identify a pricing error,
we may contact you for instructions or cancel the affected order and
notify you. We may cancel an order listed at an incorrect price even if
it has already been confirmed or paid. Any applicable refund will be
returned to the original payment method.

Processing Times & Delivery Times

• Processing time: 1–3 business days (Monday to
  Friday)
• Shipping time: 4–7 business days (Monday to
  Friday)
• Shipping Carrier: The Courier Guy
• Daily cut-off time: 02:00 PM (GMT+02:00) South
  Africa Standard Time (Johannesburg)

Orders placed before 02:00 PM enter processing on
the same business day. Orders placed after 02:00 PM
enter processing on the next business day. The stated processing time of
1–3 business days still applies.

After Placing Your Order

You will receive a confirmation email
containing:

• Your order number
• Your payment confirmation

Please check your spam or junk mail folder if the
confirmation email is not visible in your inbox. If you still have not
received it, email sales@dalmansautoparts.co.za
with the subject “Order Confirmation Not Received” and
our team will assist you.

Track Order

You can track your order using the track & trace
number provided in the shipping confirmation.

Tracking does not apply to in-store pickup orders. We will confirm
when a pickup order is ready for collection.

If you have not received a tracking number within 4 business
days, contact us at sales@dalmansautoparts.co.za
and we will assist you.

Customer Service

Dalmans Auto Parts

Address: Bravo St, Mitchells Plain, Cape Town, 7785,
South Africa

Phone: +27 76 731 8320

Email: sales@dalmansautoparts.co.za

Customer Support Hours

Monday – Saturday: 8:30 AM–5:30 PM

Sunday: 9:00 AM–1:00 PM

Time Zone: (GMT+02:00) South Africa Standard Time
(Johannesburg)

Response Time: We respond within one business
day